VICIdial

Red Box Squad creates and implements open source dialer systems that are fully functional, easy to use, and can be integrated with popular technology including Vicidial,Asterisk, MySQL, PHP, VtigerCRM, SugarCRM and other open source dialer components.
We design and develop mature and full-featured dialers with the capacity to perform inbound, outbound, and blended calling. They can accommodate internal or external agents, feature custom forms, and allow implementation of unlimited campaigns. We can also customize our dialers to match the exact specifications of our clients and meet their requirements.
Our dialer are designed to help call centers and related solutions providers maximize their agents’ productivity, operations performance, resources, and investments without burning too much cash. To achieve these goals, we equip our dialers with the following telephony functions:
  • Automated and Predictive Dialing
  • Automated Broadcast Messaging
  • Inbound, Outbound, and Blended Call Handling
  • Interactive Voice Response (IVR)
  • Call Forwarding, Voicemail, and Data Entry
  • Integrated Call Recording and Screen Monitoring
  • Call Monitoring and Coaching
  • Scheduled and Instant Callbacks
  • Agent to Agent Transfer
  • Third Party Conference
  • Third Party Transfer
  • Virtual Phone
  • 100% Digital Voice Recording
  • Out-of-the-Box Support
Our Dialers provides a complete solution for computer-based telephony systems for inbound and outbound call handling. We ensure that our systems use a very flexible campaign structure and provide maximum uptime reliability.
How much do I Charge?
Installation, Configuration and Modification (On-Site or Remote )
Out of the box Installation, Configure the system and modify the system according to business environment.
  • Php 12,000 (range between 1 servers)
  • Php 19,000 (range between 2-3 servers)
  • Php 22,000 (range between 4-6 servers)
  • Php 29,000 (range between 7-8 servers)

No. of Server/s
                                                       

Monthly Consultancy (REMOTE Only)
It’s either there is a problem or none, re-configuration or none.
  • Php 7,000/month (range between 1-2 servers)
  • Php 12,000/month (range between 3-4 servers)
  • Php 17,000/month (range between 5-6 servers)
  • Php 22,000/month (range between 7-8 servers)

No. of Server/s
                                                 



Per Call Basis (REMOTE Only) – Php 500.00 with 24-48 hrs of resolution time-frame and warranty of resolved issue for one week.
                                                                                                           
         
Support:
  • Over the phone
  • Skype : redboxsquad
  • YM: princessanya21
Onsite Support – Php 3,000.00 for the first 3-hours (travel time is included) and for every extended hour will cost additional PhP 500.
                                                                                                

“Customer will shoulder travel and board/lodging in case of onsite support outside Metro Manila.”
Terms and Conditions:
We provide:
  • Web Chat Support
  • E-mail Support
  • Phone Support
  • Remote Support and Configuration
  • Remotely Database Maintenance
  • Remote Assistant to Customer System Admin for Database Backup
Warranty: Free one (1) month system support; it covers the repair and/or maintenance of the system in the time period of coverage.
Mode of Payment: 50% non-refundable down payment and 50% upon completion.
*Hardware NOT included
*VOIP separately sold 
Supported Systems:
::GoAutodial:: ::Vicidial:: ::Vicibox:: ::Elastix:: ::FreePBX::

home-based call center